Exchanges and returns
At Hihome it is of course possible to exchange or return your order. This is possible within 14 days after receiving your complete order. Preferably use the return form that you can download at the bottom of this page. We would appreciate it if you also send an email to support@hihome.eu if you want to exchange or return, so that we are already informed.
You can return the item to:
At Home Technologies BV
PO Box 42
6860 AA Oosterbeek
The Netherlands
Right of withdrawal / Cooling-off period
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately €7.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to Hihome. To make use of this right, you can contact us via support@hihome.eu. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
Download the Withdrawal Form here
Old-for-new arrangement
Can I return my old equipment for free? Yes, you can.
You can choose to hand in your old, comparable device yourself at a PostNL point. Pack the old device in a sturdy box and take it to the nearest service point. Click here to find a PostNL location near you.
To send your old equipment free of charge, a shipping label is required. Please contact our customer service for this. You will then receive a shipping label by email.
Of course, you can also choose to hand in the electrical appliance yourself at a collection point in your area , at the municipal waste collection point or, if the appliance still works, at a local thrift store.