We care about our products and logically do our best to deliver them to you in top condition. However, it does happen sometimes that a product breaks or that something happens during transport. Legally, you are obliged to report this to us within two months after discovering the defect.
After pre-registration and approval by customer service, products can be sent for a warranty assessment (postage prepaid) to:
Hihome - Customer Support
PO Box 42
6860 AA Oosterbeek
The Netherlands
After assessment, the product will be repaired or replaced. If the defect falls within the warranty, we will take care of repair or replacement free of charge, as well as resending.
In case of user error, incorrect use or overload, you will receive a cost proposal. If you decide not to have the product repaired, we will take care of recycling. Hihome products are developed and made for domestic use.
Complaints
It can always happen that something does not go exactly as planned. We advise you to first make complaints known to us by sending an email to cs@hihome.eu.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/ . As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.