You can reach our customer service in different ways;

7 days per week. On business days you can expect a response within 4 hours. Send your message to

Questions about delivery:
After we have sent your order you have received a tracking code. Check PostNL with this code to check the delivery status.

If you are not at home, the delivery person will make a second delivery attempt. If you are not at home at the time of the second attempt, you will find a message in your mailbox. The delivery person will then state that you can pick up the package at the indicated collection point.