Smart devices connect to the internet via WiFi. Hihome products are equipped with a chipset that exchanges data with the Hihome Cloud. Hihome uses the Tuya platform. Tuya is the world market leader in the field of IoT/Smart Home technology. With offices in China, the US and Europe, Tuya serves various markets.
The cloud server that serves the devices in Europe is located in Frankfurt, Germany. In Europe, and in particular in Germany, very high standards are set for ensuring privacy. All traffic between devices and servers is encrypted. You can trust that data is stored, used and deleted in accordance with the GDPR guideline.
The strength of the collaboration between Hihome and Tuya is reflected in a reliable Smart Home platform in which product and service come together seamlessly.
